DWB Solutions Support.

Selecting the right product for your business is only the first step. DWB Solutions strength lies in personal customer care and after sales support, building and developing long term relationships with all of our clients to deliver the highest standards of service and excellence.

All our management software for Spa's, Beauty Salon's, Hotel/Resorts and Clinics come with free email support and 30 days unlimited telephone support.

E-mail Support.

Technical support via e-mail is always FREE OF CHARGE send all requests for technical support to: support@dwbsolutions.com. All questions are answered within 2 business days - (usually there is same day response)

Please be specific and explain the technical problem in detail for a quick response.
Include in Subject line - *** account number *** and ***company name***
Provide telephone number in the body of the e-mail.
Please one question only per e-mail - you may send multiple e-mails if necessary.

Telephone Support.

Unlimited telephone support is free for the first 30 days by calling our technical support line. If you wish to continue receiving telephone support you may purchase an annual contract. This provides you with unlimited telephone support Monday - Friday 9:00 AM to 6:00 PM (UK time) and free annual updates to your software.

Telephone support is available Monday - Friday 9:00 AM to 6:00 PM (UK time) excluding holidays.
For telephone support call: +44(0)1626 830455.
Please be specific and explain the technical problem in detail for a quick response.